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We Want to Answer All Your Questions! |
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Will
the Compactor Sentry System benefit my business?
The
use of compactors is not industry exclusive, so if you have
trash compactors that are currently on scheduled service,
meaning they are picked up at the same time at regular intervals,
you can benefit from the Compactor Sentry System. Our monitors
can be used at grocery stores, hotels, industrial facilities,
restaurants, shopping malls, office complexes and many other
locations, wherever there are compactors.
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We
only have a couple of compactors…would the Compactor
Sentry System be of benefit to us?
Because
the Compactor Sentry System consists of individual monitors,
we can provide you with one unit or 10,000; they will all
work the same way, 24 hours a day, 7 days a week, saving you
money.
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Why
is the Compactor Sentry System better than other monitors
on the market today?
The
patent for the Compactor Sentry System was filed in 2004,
making it the first entirely new technology of its kind to
be filed at the patent office since 1992. And the WMS Services
engineers are constantly researching the latest technology
so our monitors will never go out of date.
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How
exactly does the Compactor Sentry System work?
When the Compactor Sentry
System senses that the compactor container is full, it generates
an email work order to the hauler. The hauler then signs on
to the restricted website to note when service will be performed
on the full compactor. Once service is performed, the hauler
returns to the website to complete the work order. No human
intervention is necessary, and you as the customer can receive
a copy of the work order so you know which of your containers
will be serviced and when.
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What
happens if my hauler refuses to acknowledge an emailed work
order?
If the hauler does not respond
to the emailed work order within four hours, WMS Services
will contact the hauler.
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What
happens if the Compactor Sentry System fails?
If the Compactor Sentry System
fails for any reason other than abuse or vandalism, WMS will
replace it at no additional charge, including the cost of
shipping.
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What
can I do if my hauler refuses to take me off scheduled service?
Because the waste business
has become increasingly competitive, we are confident your
hauler will want to keep your business, even if you request
on-demand rather than scheduled service. However, if you hauler
chooses not to adjust your service, we suggest that at the
end of your contract, if one is in place, you find another
hauler. The roll-off/compactor service business is very competitive
and we are confident you can do better.
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Do
I need a special technician or do my maintenance employees need
special training to install the Compactor Sentry System?
When you receive your Compactor
Sentry System unit, complete installation instructions will
be included, enabling you or your maintenance technician to
install the unit. No special training is needed. If you do
have a problem, you can call WMS Services and we will walk
you through the process.
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What
hardware do I need to install the Compactor Sentry System?
You will receive everything
you need with the Compactor Sentry System. You need no additional
hardware or telephone lines to install and operate the Compactor
Sentry System.
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What
kind of management information can I get from the Compactor
Sentry System?
You will have constant and
immediate access to your account information on the customer-only
section of the WMS website. Here you can see the status of
your containers, which ones have been serviced, which are
waiting to be serviced, and so on. In addition a monthly summary
report will be included with your invoice.
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How
many employees will I need to work the Compactor Sentry System?
None of your employees need
to be involved with the Compactor Sentry System. Because all
notifications are made through wireless communication and
the Internet, human involvement is minimal.
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How
much cost savings can I expect from the Compactor Sentry System?
Your cost savings depends
entirely on the ratio of your current scheduled pickups to
the number of actual pickups which are needed after the installation
of the Compactor Sentry System. Some customers enjoy a savings
of 50% or more. To calculate your own potential savings, please
go to our Calculate Savings page.
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I
have not found my question in those listed above...
Please fill in the contact
information form and add any additional comments or questions.
We will promptly contact you and answer all of your questions!
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